my account is gone?
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i dont know why but my account is gone, i havent played since scourge league i guess? i dont know if i have been banned, but i created this account using the same email so i guess im not? please help me, i really want to play poe again and i have a few tabs bought on my account.
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Which platform and client did you use in the past?
(e.g. Xbox One, or Windows and the standalone client, or macOS and the Steam client) GGG do not offer first-party Technical Support.
Free Technical Support guides created by the community are available here: https://www.poecommunity.help No ads, trackers, or other weird stuff. |
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i was playing using the standalone client
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i have receipts from Xsolla for proof of purchases too
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Hi there, we aren't able to assist with account-related issues over the forums. Could you please email us at support@grindinggear.com so we can look into this matter for you?
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If you've tried the website's sign in page using all of your email addresses (past & present), your best bet is likely to contact support@grindinggear.com and tell them you think your account may have been compromised and had its email address changed.
The more information (account name; character names; guild name; potential email address(es)) you can provide, the easier it'll be for them to investigate. GGG aren't in the practice of deleting accounts either as a punishment or upon inactivity of a certain duration - so it should still exist. The Xsolla receipts you mention would be a great addition to your email about this! Good thinking. GGG do not offer first-party Technical Support.
Free Technical Support guides created by the community are available here: https://www.poecommunity.help No ads, trackers, or other weird stuff. |
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thank you guys, i will create the email now, thanks
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