Login server and instance mismatch

When I entered the map (Japan server), I noticed an unusually high ping.
I checked the logs and found out I was connected to a Singapore instance.

From the logs:
2026/03/19 07:03:15 5230718 88a9056b [DEBUG Client 27008] Got Instance Details from login server
2026/03/19 07:03:15 5230734 ca3a6b7e [INFO Client 27008] Connecting to instance server at 109.200.220.139:6112 <-- Japan server instance
2026/03/19 07:03:15 5230796 ca3a54d5 [DEBUG Client 27008] Connect time to instance server was 47ms

2026/03/19 07:03:19 5235250 88a9056b [DEBUG Client 27008] Got Instance Details from login server
2026/03/19 07:03:19 5235296 ca3a6b7e [INFO Client 27008] Connecting to instance server at 43.152.96.10:6112 <-- Singapore server instance (at least GeoIP says it is Singapore)
2026/03/19 07:03:19 5235546 ca3a54d5 [DEBUG Client 27008] Connect time to instance server was 250ms

Screenshot of logs: https://imgur.com/a/CaipH7v

I have also noticed a similar problem several times before.

If your selected gateway is at maximum capacity, you will be offloaded somewhere else so that you are not repeatedly subjected to multi-minute loading screens. There's really nothing that anyone can do - staff or otherwise - to help you when the problem is there just aren't enough servers.

For the meantime, if the game's fallback option of Singapore is not sensible, you could try choosing a second-best gateway which is at least better for you than what Singapore is.