Another Person has logged into this account.
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Abnormal Disconnection.
Another Person has logged into this account. should i be worried? Last bumped on Apr 1, 2026, 2:40:39 AM
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" Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you? |
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RIP your valuables (items and currency), stolen by whoever got a copy of your login info.
RIP your ability to play for several months. GGG will lock your account as soon as they respond to your email, it will take that to go through account recovery. The entry level support person who will initially respond will quickly get some information; afterwards the work is handed off to a senior person who is catastrophically overworked and was taking 4-6 weeks to respond earlier in this year. (I haven't seen any more recent reports with timelines from anyone recovering a lost/compromised account.) Did you ever see history portrayed as an old man with a wise brow and pulseless heart, weighing all things in the balance of reason?
Is not rather the genius of history like an eternal, imploring maiden, full of fire, with a burning heart and flaming soul, humanly warm and humanly beautiful? |
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There has been cases of this error being thrown erroneously - although I understand that to be vanishingly rare.
If you haven't already, you really should take any and all possible steps to secure your account. As you could hypothetically be playing through their standalone client; through Steam; through the Epic Games Store; on your Xbox; or on your PlayStation, nobody will be able to walk you through that process with the information currently available. But seeing that error message should result in a "drop everything and act now" response from the account owner - as the risk isn't worth taking. If you got that error hours ago and have not done anything yet... well you probably have your answer by now - one way or the other. But I would still recommend changing passwords; changing email address(es); running at least one full system anti-virus scan if appropriate for your device; and reviewing any third-party tools related to Path of Exile you may use and how you log into them. GGG do not offer first-party Technical Support.
Free Technical Support guides created by the community are available here: https://www.poecommunity.help No ads, trackers, or other weird stuff. |
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I just got this error message earlier after disconnecting during a deli breach map. I was able to log back in a few minutes later after restarting the game. My character got rolled back and the map disappeared, but as far as I can tell no one else logged into my account during this time. I was online and logged into Steam the whole time during this (I only play on Steam).
So I emailed support like Ayelen_GGG suggested to the OP here and just got an automated response that they currently don't offer any tech support :) |
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